How we handle your information

Plain English. No legal jargon. We treat your details the way we'd want our own family's details treated. This page explains what we collect, why, who we share it with, and what you can ask us to do.

Effective: 8 May 2026 | Last updated: 8 May 2026
Operator: National Vidya Foundation, Howrah, India

1. Who we are

This Privacy Policy applies to National Vidya Foundation (NVF) — an Indian education consultancy specialising in MBBS Admission Abroad. We are headquartered at:

51, Dr. Abani Dutta Road, Howrah – 711101, West Bengal, India
Phone: +91 8100 256 256

For any data-related question, you can reach us at [email protected]. In the language of India's Digital Personal Data Protection Act, 2023, we are the "Data Fiduciary" — the people responsible for what happens to your information.

2. What we collect

We collect only what we need to help you. Specifically:

• What you give us directly — your name, mobile number, WhatsApp number, email, city, NEET status, the questions you ask us, and whether you've ticked the consent checkbox on our forms.
• Your child's information (if you're a parent applying on their behalf) — same fields plus their age and Class 12 marks if you choose to share them.
• How you use our website — basic visit data like which pages you opened, your approximate location (city level), and your device type via Google Analytics and Meta Pixel.
• Your replies — anything you write in WhatsApp messages, emails, or call recordings.

3. Why we collect it

We use your information for these specific purposes — and nothing else:

• To answer your enquiry — call you back, reply to your WhatsApp, or send the educational PDFs you've requested.
• To send you the educational email and WhatsApp sequence (6–9 months) about MBBS-abroad compliance and Nalanda College of Medicine.
• To improve our service and meet legal obligations like record-keeping for tax or NMC requirements.

We do not use your data for behavioural advertising on third-party platforms. We do not sell your data to anyone, ever.

4. Who we share it with

We share your information only with essential service providers:

• Kit.com / Chatrace — For email and WhatsApp communication.
• Pabbly Connect — For internal data routing.
• TidyCal — For scheduling clarity calls.
• Google / Meta — For internal CRM and anonymised website analytics.

5. How long we keep it

• Inactive Contacts: If you don't engage for 12 months, we delete your details from active lists.
• Nalanda Students: Records are kept for 7 years after course completion for legal compliance.
• On Request: We delete your data within 7 days of a valid request.

6. Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to know, correct, or delete your information. To exercise these rights, message us at +91 8100 256 256 or email [email protected]. No reason needed.

7. Cookies

We use Necessary cookies (to make the site work) and Analytics/Marketing cookies (Google/Meta). You can manage these through browser settings or our site banner.

8. Children's data

Our website is not directed at children under 13. If you're under 18, please ensure a parent or guardian is involved in your data submission.

9. Security

We use HTTPS encryption, two-factor authentication, and limited internal access to ensure your data remains secure.

10. Changes to this policy

Meaningful changes will be notified via email. The "Last updated" date at the top reflects the current version.